Quintiq’s newest project takes off with KLM Royal Dutch Airlines
September 2, 2014 | ’s-Hertogenbosch, The Netherlands
Quintiq’s software platform manages the tactical and strategic planning of 2,800 pilots
Quintiq, a global leader in supply chain planning and optimization (SCP&O), announced today that KLM Royal Dutch Airlines (KLM) has rolled out its software platform to optimize its workforce
planning strategies for pilot management.
KLM pilots are each trained for a specific function, so career transitions such as a promotion would affect schedules that may have been planned up to
three years in advance. Given the scale of coordinating thousands of pilots across multiple functions, KLM’s planners faced massive challenges in
creating schedules one to three years ahead. Furthermore, these advanced schedules had to anticipate flight demand, accommodate pilots’ vacation
requests, adjust for career transitions and adhere to evolving labor laws.
Using Quintiq’s software platform, planners now have the strategic support to efficiently develop and revise plans that span years and account for
changes. Prior to the implementation of Quintiq software platform, KLM’s planners could take up to a month to complete the development of a
three-year plan. With the Quintiq solution, KLM planners can develop a three-year plan overnight. The elimination of repetitive planning and increased
efficiency enable planners to also simulate the results of different strategic decisions in order to make the optimal choice.
Quintiq’s software platform is also key to helping KLM reduce costs incurred from dealing with pilot understaffing. The solution accounts for the
introduction of new aircraft types, pilot retirements and other disruptions, allowing the planners to make the changes needed to keep schedules running
Using expected flight demand as a guide, the Quintiq software platform shows KLM’s planners the available balance for each function per week, with
less capacity available around popular vacation times. Planners, aided by the solution’s optimization capability, grant or decline leave requests in
accordance with a strict procedure that dictates the order in which the requests should be processed. The Quintiq software platform will facilitate
employee satisfaction by ensuring pilots’ function requests are met and their vacation requests are processed effectively. Overall, KLM will benefit
from having a solution that optimizes a fully transparent strategic and tactical plan, enabling it to maintain operational strength at optimal cost.
“KLM needed a flexible solution that could efficiently manage the important aspects of pilot staffing and keep workforce-related costs
minimal,” said Pieter Wensveen, VP Finance and Crew Planning at KLM Royal Dutch Airlines. “Quintiq’s knowledge of our business has
impressed us, and we are delighted that the roll-out is complete.”
“We are pleased to optimize KLM’s pilot transition process and assist in planning training and vacation schedules. We are growing our presence
in the aviation industry and KLM rolling out our software platform is fantastic validation of our expertise,” said Arjen Heeres, chief operating
officer of Quintiq. “We are proud of our Dutch heritage and excited to work on this new project with our national airline.”
KLM Royal Dutch Airlines was founded in 1919, making it the world’s oldest airline still operating under its original name. In 2004, Air France and
KLM merged to form Air France-KLM. The merger produced the strongest European airline group based on two powerful brands and hubs – Amsterdam Airport
Schiphol and Paris Charles de Gaulle. Retaining its own identity, the group focuses on three core businesses: passenger transport, cargo and aircraft
In the Netherlands, KLM comprises the core of the KLM Group, which further includes KLM Cityhopper, transavia.com and Martinair. KLM serves all its
destinations using a modern fleet and employs over 33,000 people around the world. KLM is a leader in the airline industry, offering reliable operations
and customer-oriented products resulting from its policy of enthusiasm and sustainable innovation.
KLM is a member of the global SkyTeam airline alliance, offering customers an extensive worldwide network. The KLM network connects the Netherlands to
every important economic region in the world and, as such, serves as a powerful driver for the economy.
Every business has its supply chain planning puzzles. Some of those puzzles are large. Some are complex. Some seem impossible to solve. Since 1997, Quintiq
has been solving each of those puzzles using a single supply chain planning & optimization software platform. Today, approximately 12,000 users in over
80 countries rely on Quintiq software to plan and optimize workforces, logistics and production. Quintiq has headquarters in the Netherlands and the USA,
and offices around the world.
For more information, visit www.quintiq.com or follow Quintiq on Twitter,Facebook, LinkedIn and YouTube.
North America Enquiries
Tel: +1 617 624 3242